Payments, Refunds & Ticket Protection
A simple guide to payment methods, refunds and ticket protection. This section helps you understand your options before and after you book.
Payments & Refunds
Can I get a refund if I can’t attend?
Unfortunately, tickets are non-refundable if you can no longer attend, as stated in the booking terms. However, if you have e-tickets , you can usu...
When will I receive my refund?
Once your refund has been processed, it usually appears within 5–10 working days , depending on your bank or card provider. If you’ve waited longer t...
How do refunds work?
If your event is cancelled , you’ll automatically receive a full refund to your original payment method - there’s nothing you need to do. If your e...
My payment failed - what should I do?
If your payment didn’t go through, it’s usually easy to fix: Double-check your card details, billing address, and available balance. If using a digita...
What payment methods do you accept?
We accept all major credit and debit cards , including Visa , Mastercard , and American Express . You can also use Klarna to spread the cost, as...
Secure My Booking
Can Entertainers Tickets help with my Secure My Booking claim?
No - Secure My Booking is an independent service , so all claims must be handled directly by their team. Entertainers Tickets can’t review or influen...
Need to contact Secure My Booking?
You can submit a request for help online at https://ticket-refunds.com/contact/ UK: 0330 057 1803 US: +1 888 217 5964 Canada: +1 437 562 9282 Op...
How do I apply for a refund?
All refund requests must be made directly through Secure My Booking . Entertainers Tickets is unable to process, review, or assist with these claims....
What is Secure My Booking?
Secure My Booking is an independent refund protection service that some customers choose to add when purchasing tickets. It’s provided and managed ...