Managing Your Booking
Everything you need to know once you’ve bought your tickets. From accessing your tickets to making changes, this section helps you keep your booking running smoothly.
Your Tickets
Can I show my tickets on my phone?
Yes! You don’t need to print your tickets unless you’d like to. Just open the PDF from your email or the interactive ticket on your text message and s...
My ticket barcode isn’t scanning - what should I do?
If your barcode doesn’t scan, don’t worry - the venue team will help you. Try these quick checks first: Make sure your screen brightness is turned up....
Can I print my tickets?
Yes - if you’ve received e-tickets, you can print them at home or show them directly on your phone at the venue. Both are accepted unless stated other...
I can’t find my tickets - what should I do?
If it’s more than 48 hours before the show, and your tickets are e-tickets, don’t worry - your tickets just haven’t been sent yet. E-tickets are sent ...
How do I get my tickets?
It depends on the type of ticket you’ve booked - this will be clearly shown when you book and on your order confirmation. E-tickets (most common) Most...
Your Order
What happens if my event is rescheduled or cancelled?
If your event is rescheduled , your tickets will automatically be valid for the new date — you don’t need to do anything. We’ll email and text you as...
Can I change the name on my tickets?
If you’ve booked e-tickets , they can be easily transferred once you receive them - usually 48 hours before the show. When your e-tickets arrive, jus...
I made a mistake on my order - can I fix it?
If you’ve spotted an error on your order (such as a typo in your email or phone number), please get in touch with us as soon as possible. We’ll do our...
I didn’t get a confirmation email.
If you haven’t received your confirmation, don’t worry - it can usually be fixed in a few minutes. Check your spam or junk folder . Search for an ema...
How do I check my order status?
Once your booking is complete, you’ll receive a confirmation email within a few minutes. This email confirms your order and includes all your event ...